Loyalty Mapping Workshops
See what your customer loyalty is, and help your team learn how to use this knowledge to boost word-of-mouth and advocacy over time.
Virtually all organizations care about improving customer satisfaction, but few have the data or the tools to identify, measure and improve loyalty—the true driver of retention, renewal, usage and advocacy.
Led by senior MCorp Consulting partners, this fast-paced, outcome-oriented, half-day workshop focuses on how loyal your customers are, what you can specifically do to improve your performance, and best practices for sustaining a loyalty program.
Benefits:
A data-driven, educational and highly practical on-site session, the many benefits of the Workshop format include the development of an action plan for improving loyalty and advocacy over time, alignment, clarity and commitment among team members, and benchmark performance metrics against which to measure progress.
Who Should Attend:
Support managers, directors, leaders and contributors within your organization interested in better understanding the market value of loyalty, how to move customers from satisfaction to loyalty and loyalty to advocacy, and those interested in understanding your performance—and improving it—through the eyes of your customers.
Delivery: Performance metrics gathered through the Loyalty Diagnostic provide the foundation for the half-day Workshop, which is based on MCorp Consulting's proven Loyalty Mapping® methodologies and conducted at your location.
