Quick Wins
Helping organizations make quick, cost-effective improvements to brand, marketing, loyalty and customer experience.
Having worked on both sides of the conference table as client-side executives as well as consultants, we understand that it isn't always practical for an organization to engage in full-scale research, management or consulting initiatives to boost performance in these critical areas.
With this in mind, MCorp Consulting has developed a series of brand, loyalty, marketing and customer experience improvement tools leveraging Six Sigma® Quality methods for delivering critical, data-supported insights in relatively swift, cost effective formats, including:
- Mapping Diagnostics: Using primary customer and internal research, organizations benchmark performance and identify gaps and disconnects, leveraging proprietary surveys and proven data analytics models.
- Mapping Workshops: For management teams and professionals, you'll see what the issues are from your customers perspective, benchmark your performance against the best , and learn how to close service and performance gaps.
- Audits: These structured, expert-led reviews use your customers point-of-view to quickly assess top-level brand, touchpoint and customer experience issues, so you can identify and improve them.
- MCorp Roundtables: Industry specific and non-competitive peer-to-peer networking forums for marketing executives. Professionally facilitated, roundtable groups meet monthly via video conference.