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  Mapping the territory between you and your customers, so you can see opportunities you didn't know were there.

Your Issues

Customer Experience »
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Marketing Effectiveness »
Loyalty & Retention »
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Improve your customer relationships by improving the touchpoints that drive customer experience.

Approach
- Drive business results by improving customer experiences, and influencing perceptions and beliefs. Process »
  Research »
  Touchpoints »
  Customer Relationship Lifecycle »
  Touchpoint Control »

Services

Identify, map and improve the brand, marketing and customer experience touchpoints between you and your customers.

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Brand Mapping »
Touchpoint Mapping »
Loyalty Mapping »
Quick Wins »

Expertise
- Understanding organizational and customer perspectives to identify and close gaps, and boost performance. Clients »
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Insights

On understanding and measuring customer beliefs and perceptions, and improving brand, marketing and customer experience as a result.

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Home > Insights > Presentations

MCorp Presentations

You may view our presentations online by clicking on the item or "view." If you would like to download these presentations, please register with us.

		An introduction to MCorp Consulting and Customer Experience Mapping » A brief overview of our firm, the problems we solve, and how we leverage our tools and expertise to measure, understand and improve your brand, marketing and other customer experience touchpoints. View Register to Download

		Measure, understand and improve customer experience, and the touchpoints that drive it » Map the territory between you and your customers to see opportunities that you didn't know where there. From a presentation at the DBrand Summit in Detroit. View Register to Download

		A short story for business executives interested in improving customer experience » What touchpoints are, how they are changing, and why they are more important than ever. Adapted from our brand story. View Register to Download

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MCorp Consulting | San Francisco, Vancouver | Phone: 1-866-526-2655 Fax: 1-415-526-2650 | © 2009, All Rights Reserved
Touchpoint Mapping®, Loyalty Mapping®, Brand Mapping^SM; and Customer Experience Mapping^SM; are registered trademarks of MCorp Consulting.