Management Team
Our team brings a unique blend of creative, analytical, academic and strategic experience to bear on our clients' customer experience.
We are a diverse and senior group of experienced professionals who work together with our clients to solve problems. Our entire organization shares a common vision and a distinctive set of values that guide our approach. Our leadership team includes:
- Michael Hinshaw, Managing Director »
- Denise della Santina, Client Services Director »
- Andy Fessel, Director of Strategic Planning »
- Elaine Black, Research Director »
- Carl Upthegrove, Controller and Operations Director »
Along with others on our staff, we have authored and been subjects of dozens of published articles, have had case studies published in academic journals, and have been featured speakers at industry conferences and events. Our strategic consultants are driven to leverage our knowledge to drive business results for our clients, delivered quickly, intelligently and cost-effectively.