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  Mapping the territory between you and your customers, so you can see opportunities you didn't know were there.

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Customer Experience »
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Improve your customer relationships by improving the touchpoints that drive customer experience.

Approach
- Drive business results by improving customer experiences, and influencing perceptions and beliefs. Process »
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Identify, map and improve the brand, marketing and customer experience touchpoints between you and your customers.

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- Understanding organizational and customer perspectives to identify and close gaps, and boost performance. Clients »
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On understanding and measuring customer beliefs and perceptions, and improving brand, marketing and customer experience as a result.

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"They listened to us, they listened to our customers, and they got to know our business. They showed us where we were strong in our sales process and where we were weak. They provided real leadership to us in the arenas where we needed help. "

– President/CEO, Impact|TDF

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Home > Expertise > Case Studies

Case Studies

Our solutions span the breadth of our industry and functional expertise.

Through our client success stories, you can learn how we have worked with clients to achieve significant business results across our practice groups. To learn more about our work or specific industry experience, please contact us.


Integrated Financial Services Rebranding across formerly siloed divisions increases employee engagement, drives cross-sell among units, and boosts loyalty...		Download Success Brief »
International Non-Profit Brand development and donor experience improvements helped to reposition this leading charity, driving awareness, loyalty and increased donations...		Download Success Brief »
Commercial Debt Focus on improving customer experience drives process efficiencies, greater customer repurchase and retention, and employee loyalty...		Download Success Brief »
Telecommunications Small-business customer experiences improve for Fortune 30 Telecom; eliminating redundant Touchpoints saves over $573,000 in first year...		Download Success Brief »
Global Software Leader Customer Experience and Touchpoint Mapping^® identify opportunities for process improvement, reduced cost, increased revenue, and stronger relationships...		Download Success Brief »

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MCorp Consulting | San Francisco, Vancouver | Phone: 1-866-526-2655 Fax: 1-415-526-2650 | © 2009, All Rights Reserved
Touchpoint Mapping®, Loyalty Mapping®, Brand Mapping^SM; and Customer Experience Mapping^SM; are registered trademarks of MCorp Consulting.